Hollywood Hotel - The Hotel of Hollywood Survey

Page 1 of 1     1. Please enter your information below*     Name   Email         2. Contact information     Company Name   Address   City   State   Zipcode   Mobile Phone   Home Phone   Office Phone   Fax         Thank you for staying with us at the Hollywood Hotel - The Hotel of Hollywood     3. Are you currently staying at the hotel?*     Yes No       4. Was this your first visit to Hollywood Hotel - The Hotel of Hollywood?     Yes No       5. Arrival Date?* The value must be greater than or equal to 01/01/2009.     mm/dd/yyyy       6. Departure Date* The value must be greater than or equal to 01/01/2009.     mm/dd/yyyy       7. Room #?* If you attended an event, meeting or conference, please enter 100 for the Room #.   The value must be between 100 and 356, inclusive.           8. Was the Purpose of Your Trip for Business or Leisure?*     Business Leisure Business and Leisure       9. Traveled with*     -- Please Select -- Solo Traveler With Spouse / Partner With Friends Family with Young Children Family with Teenagers Extended Family Large Group / Tour With Colleagues With Clients / Customers Other       10. Describe your Trip Select all that apply.   Select at least 1 response.     Nightlife ( nighclubs, dancing, etc.)     Romance     Relaxation / Spa     Culture / Sightseeing / Touring     Shopping     Personal Event ( wedding / bar mitzvah / quincinera, etc.)     Beach / Sun     Theme / Amusement Park ( Universal Studios, Disneyland, etc.)     Great Food / Wine     Golf     Concerts / Music Festival ( Hollywood Bowl, Greek Theatre, etc.)     Gambling / Casinos ( Commerce Casino, Hollywood Park, etc)     Outdoor / Adventure ( Hiking, horseback riding, etc)     Backpacking     Business Meeting     Conference / Convention ( Los Angeles Convention Center, etc)     Sporting Event ( Lakers, Dodgers, etc)     Hospital ( Kaiser, Children's Hospital, etc.)     Visit Friend / Family     Film Festival ( AFM, AFI, etc.)     Other, please specify                 11. How did you make your hotel reservation?     -- None -- No advance reservation / walk-in hollywoodhotel.net - Hotel Website Called the hotel directly / 800 Number Travel Agency iHotelier.com Expedia.com Hotels.com Orbitz.com Travelocity.com Tourico.com Hrs.com Bookit.com Booking.com Getaroom.com Other 3rd party website       12. How would you describe the hotel style? Select all that Apply.   Select at least 1 response.     Quiet     Plush     Incredible Staff     Hidden Gem     Elegant     Roomy     Comfortable     Charming     Hot Spot     Romantic     Cozy     No Frills     Trendy     Beautiful     Other, please specify                 Choice and Preference     13. Did you have a choice hotel for this stay?     Yes No       14. If yes, was Hollywood Hotel - The Hotel of Hollywood your first choice?     Yes No       15. If no, which hotel was your first choice?           16. Were you recognized as a return guest (if applicable)?     Yes No       17. May we update your guest profile with any special preferences or special requests? Please list special preference or special requests below.           For the following questions, please rate your satisfaction with Hollywood Hotel - The Hotel of Hollywood.     CHECK IN / ARRIVAL     18. Accuracy of reservation     Terrible Poor Average Very Good Excellent     Other, please specify                 19. Appearance of hotel exterior (building, landscape, grounds, etc.)     Terrible Poor Average Very Good Excellent     Other, please specify                 20. Appearance of lobby     Terrible Poor Average Very Good Excellent     Other, please specify                 21. Speed of efficiency of check-in process     Terrible Poor Average Very Good Excellent     Other, please specify                 22. Use of your name     Terrible Poor Average Very Good Excellent     Other, please specify                 23. Do you remember the name of the Guest Service Agent who checked you in? Any other comments on check in / arrival?           HOTEL STAFF     24. Attitude of Front desk staff     Very Unfriendly Unfriendly Neutral Friendly Very Friendly     Other, please specify                 25. Attitude of Maintenance staff     Very Unfriendly Unfriendly Neutral Friendly Very Friendly     Other, please specify                 26. Attitude of Housekeeping staff     Very Unfriendly Unfriendly Neutral Friendly Very Friendly     Other, please specify                 27. Attitude of Management     Very Unfriendly Unfriendly Neutral Friendly Very Friendly     Other, please specify                 28. Attitude of Restaurant / Bar and Lounge staff     Very Unfriendly Unfriendly Neutral Friendly Very Friendly     Other, please specify                 29. Attitude of Security Guards / Parking Attendants     Very Unfriendly Unfriendly Neutral Friendly Very Friendly     Other, please specify                 30. Which Front Desk Crew member(s) gave exceptional service?* Check all that Apply.   Select at least 1 response.     Bobby     Natalya     Sandra     Giselle     Cecile     Peter     Roman     Nelson     Micheal     Other, please specify                 31. Describe the Service you Experienced. Say what you liked best and least           GUEST ROOM     32. Wireless High Speed Internet Access?     Terrible Poor Average Very Good Excellent     Other, please specify                 33. Cleanliness of your guest room     Terrible Poor Average Very Good Excellent     Other, please specify                 34. Condition of bed coverings/linens     Terrible Poor Average Very Good Excellent     Other, please specify                 35. Comfort of bedding/linens     Terrible Poor Average Very Good Excellent     Other, please specify                 36. Condition of carpet     Terrible Poor Average Very Good Excellent     Other, please specify                 37. Guest room lighting     Terrible Poor Average Very Good Excellent     Other, please specify                 38. Quietness of guest room (outside noise/hall noise)     Terrible Poor Average Very Good Excellent     Other, please specify                 39. Heating/cooling/ventilation system worked properly     Terrible Poor Average Very Good Excellent     Other, please specify                 40. Room smelled fresh/clean     Terrible Poor Average Very Good Excellent     Other, please specify                 41. Working order of guest room amenities (TV, remote, phone, radio, etc.)     Terrible Poor Average Very Good Excellent     Other, please specify                 42. Lodgenet Pay Per View Movies / Music / WebTV / Express Check Out services?     Terrible Poor Average Very Good Excellent     Other, please specify                 43. Cleanliness of bathroom     Terrible Poor Average Very Good Excellent     Other, please specify                 44. Bathroom supplies sufficient (towels, soap, shampoo)     Terrible Poor Average Very Good Excellent     Other, please specify                 45. Bathroom lighting     Terrible Poor Average Very Good Excellent     Other, please specify                 46. Working order of bathroom     Terrible Poor Average Very Good Excellent     Other, please specify                 47. Overall sense of safety and security     Terrible Poor Average Very Good Excellent     Other, please specify                 48. What in room amenity(s) would you like to see added to our Guest Rooms?     1   2   3         49. Tell us how you liked your room.           ADDITIONAL FACILITIES     50. Exercise facility     Terrible Poor Average Very Good Excellent     Other, please specify                 51. Sauna     Terrible Poor Average Very Good Excellent     Other, please specify                 52. Pool Area     Terrible Poor Average Very Good Excellent     Other, please specify                 53. Guest Laundry Facilities     Terrible Poor Average Very Good Excellent     Other, please specify                 54. Business Center     Terrible Poor Average Very Good Excellent     Other, please specify                 55. Delivery of mail/messages/Faxes     Terrible Poor Average Very Good Excellent     Other, please specify                 56. Car Rental Desk - Advanced Car Rental     Terrible Poor Average Very Good Excellent     Other, please specify                 57. Shuttle / Van Service to Airport     Terrible Poor Average Very Good Excellent     Other, please specify                 58. Town Car Service     Terrible Poor Average Very Good Excellent     Other, please specify                 59. Tour Bus Service - Guideline Tours     Terrible Poor Average Very Good Excellent     Other, please specify                 60. Convenience Store / Gift Shop     Terrible Poor Average Very Bad Excellent     Other, please specify                 61. Please suggest additional facilities you would like to have at the Hotel? Any other comments on Additional Facilities? For example. Would you like us to add a roof top pool and sun deck?           CHECK-OUT / DEPARTURE     62. Accuracy of Bill / Folio     Terrible Poor Average Very Good Excellent     Other, please specify                 63. Speed or efficiency of front desk check-out process     Terrible Poor Average Very Good Excellent     Other, please specify                 64. Efficiency of billing corrections (if applicable)     Terrible Poor Average Very Good Excellent     Other, please specify                 65. How likely would you return to Hollywood Hotel - The Hotel of Hollywood when staying in the Los Angeles / Hollywood area?     Very Unlikely Unlikely Neutral Likely Very Likely     Other, please specify                 66. Would you recommend Hollywood Hotel - The Hotel of Hollywood to a friend?*     Yes No       67. Do you remember the name of the Guest Service Agent who checked you out? Any other comments on check out / departure?           On this hotel stay, how satisfied were you with:     68. Quality of SERVICE overall?     Terrible Poor Average Very Good Excellent     Other, please specify                 69. Quality of ACCOMMODATIONS?     Terrible Poor Average Very Good Excellent     Other, please specify                 70. The Hotel Location     Terrible Poor Average Very Good Excellent     Other, please specify                 71. Your OVERALL experience?     Terrible Poor Average Very Good Excellent     Other, please specify                 BREAKFAST     72. Friendliness of breakfast staff     Very Unfriendly Unfriendly Neutral Friendly Very Friendly     Other, please specify                 73. Cleanliness of breakfast area     Terrible Poor Average Very Good Excellent     Other, please specify                 74. Variety of breakfast items served     Terrible Poor Average Very Good Excellent     Other, please specify                 75. Quality of breakfast items served     Terrible Poor Average Very Good Excellent     Other, please specify                 76. Replenishment of breakfast items     Terrible Poor Average Very Good Excellent     Other, please specify                 77. Attractiveness of breakfast presentation     Terrible Poor Average Very Good Excellent     Other, please specify                 78. Please suggest additional breakfast items you would you like to have in the morning.     1   2   3         Stay History     79. How many nights during the past 12 months did you stay at a hotel?     -- None -- 1-5 nights 6-10 nights 11-15 nights 20-30 nights 31-40 nights 41-49 nights 50+ nights       80. Number of nights for business?     -- None -- 1-5 nights 6-10 nights 11-15 nights 16-20 nights 20-30 nights 31-40 nights 41-49 nights 50+ nights       81. Number of nights for leisure?     -- None -- 1-5 nights 6-10 nights 11-15 nights 16-20 nights 20-30 nights 31-40 nights 41-49 nights 50+ nights       82. In total during the past 12 months, how many nights did you stay at any hotel in Los Angeles?     -- None -- 1-5 nights 6-10 nights 11-15 nights 16-20 nights 20-30 nights 31-40 nights 41-49 nights 50+ nights       83. How many nights in the past 12 months did you specifically stay at the Hollywood Hotel - The Hotel of Hollywood?     -- None -- 1-5 nights 6-10 nights 11-15 nights 16-20 nights 20-30 nights 31-40 nights 41-49 nights 50+ nights       84. What is your gender?     Male     Female       85. What is your age?     18-25     26-35     36-45     46-55     56-65     66-75     75+       86. How did you hear about us?     Television Commercial     Direct Mail Offer     Online Solicitation (EMail, Banners)     Search Engine Result     Telephone Solicitation     Saw hotel in a Movie / TV Show     Other, please specify                 87. When you research a company on the internet, which search engine do you prefer?     Google     Yahoo     Bing / MSN     Ask.com (Ask Jeeves)     AOL     AltaVista     Travel Agency     Other, please specify                 88. Do you social media sites?     Twitter username?   Facebook username?   Other   Other   Other         89. Please Tell us something good - We realize there are things we can and can't control but its always nice to hear something good that we can pass on.           90. Would you be interested in coming back to Hollywood/Los Angeles again next year?     Yes No       91. Would you like to be contacted with a special offer by our VIP Relations Director?     Yes No       92. Title Your Review - If you could say it in one sentence, what would it say?*